This category covers various software based issues or changes, including re-installation of the existing operating system, upgrades, removal of viruses and other software corruption, data settings, email, and different language packs (if available)..
It also includes data backups as necessary, which may include re-installing existing data onto the device or onto a DVD or email file format. Note that in some cases data retrieval is not possible.
If you would like to proceed with this option you can create an account and go through the checkout process, entering brief details of the fault in the Notes section. You will have an option to send the device to us at your cost, or if you prefer you can pay $10 for us to send you out a return courier bag.
Alternatively you can bring the device directly into our service centre in Auckland, or take it back to a Fonefix authorised retailer including Vodafone/2degrees or one of their nominated chain retailers (assuming you purchased the device from them).
For any queries or questions please feel free to give us a call.
Call Us 0800 366334