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Apple Watch

Fonefix is an Apple Authorised Service Centre, servicing the full range of supported Apple Watch products using Apple provided processes, tools, software and genuine parts.

Our Apple technicians carry official certifications (ACiT/ACMT), and we pride ourselves on providing the highest quality service for your Apple watch, under both warranty and out-of-warranty conditions.

If you would like to check your machine's warranty status, please use Apple's warranty checking service by copying and pasting the following URL into your browser https://checkcoverage.apple.com/nz/en/

In order to find your product serial number, please check Finding your Serial Number

The way Apple Watch servicing works is that your watch’s fault is first diagnosed using both physical inspections and specific Apple diagnosis software.  This diagnosis/assessment is normally completed within 1-2 business days of the booking being made, this may depend on the complexity and nature of the fault.

If a quotation is required for an out-of-warranty repair, this will be emailed to you for your approval.

If replacement parts are required, they are ordered in, typically arriving within 1-2 business days.  In most cases Apple watch servicing provides a “swap” solution as opposed to specific replacement of individual parts.

The repair is then normally completed on-site within 1 business day of the replacement unit or parts arriving, and we then contact you for pickup or can also arrange courier delivery if necessary.


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